InternetNET2000 Privacy Statement
Net2000 is bound and abide by the Commonwealth Privacy Act 1988, which outlines a number of guidelines concerning the protection of personal information. Set out below is the information on how Net2000 obtain, store, use and disclose personal information.
Your Personal Information
In order the provide you with the services, Net2000 may collect personal information such as:
- Personal details eg. Name, surname, address, telephone number, mobile number, date of birth and title, drivers licence
- Payment details eg. Payment method, credit or bankcard card numbers and payment history.
- Billing details eg. Usage statistics, billing address, and billing method.
- Technical information eg. Username, password, IP address, calling number and the number you call to connect to your server.
How we collect personal information
Net2000 collects personal information a number of ways:
- Directly from you, when you provide information by phone or in the application form or when you submit your details via the online registration from our web site.
- From third parties such as our agents and your representatives.
- From our own records eg. Your usage statistics.
- From publicly available sources of information.
How we hold personal information
Net2000 holds personal information collected
- On paper file and/or
- On computer databases & systems which we manage and control.
How we use your personal information
Your personal information may be used to
- Verify your identity
- Assist you to subscribe to our services
- Assist you with monitoring the status of your service account.
- Provide you with the service you require
- Administer and maintain those services including billing and charging
- Planning & managing our business for future development.
- Gain a better understanding of your service needs
- Handle problems & complaints
Who do we disclose personal information to
In order to provide the services you required, Net2000 may disclose person information to:
- Our wholesale suppliers (Telstra Wholesale) involved in supplying the ADSL service to you.
- Our agents and resellers if you signed up through them.
- You or your authorized representatives as requested by yourself.
- Prospective investors in purchase of our business.
- Debt recovery or credit agencies in case of non-payment.
- Law enforcement or government agencies as required by the law.
Calling Number Display
Calling Number Display (CND) is a facility that allows persons who receive phone calls to identify who is calling them by the caller's telephone number. When you subscribe to our service, we may receive CND from our Telecommunication carriers such Telstra, COMindico and WorldCom regardless of whether you block CND on your telephone line or not.
Net2000 respects your privacy and extends the same privacy protection to your CND as your other personal information. CND is only use to identify you as a user of your Net2000 account.
This information is stored on our database under usage records, which are only accessible to our staff and you on request.
You can access your personal information
You have the right to access your personal information allowable by the law. For security reasons, we may require you to put your request in writing. Net2000 reserves the right to charge a fee to retrieve your information.
How we keep information secure
We keep information secure by several means:
- Storing in a controlled and secure local database with full password protection.
- Only accessible to a limited number of staff with confidentiality obligations.
How to contact us
If you have any questions in relation to privacy, please contact us on (03) 9738 0005 between 9am and 4pm, Monday to Friday. Alternatively you can email to support@net2000.com.au or visit our web site http://www.net2000.com.au/
Our website tools
This section explains what the tools on this website do with your information. It adds to the statement above and doesn’t change it.
NBN address check
The address you type is sent to our server (nbn-check.php), which looks it up with NBN Co’s address lookup to show the connection type. NBN Co gets the address from our server, not from your browser, so it doesn’t see your IP address. To make repeat lookups quicker, our server reuses address suggestions for 10 minutes and connection details for 1 hour, then clears them out. These aren’t linked to you or your IP address. To stop misuse, the server also keeps a salted one-way hash of your IP address (never the address itself) for about 10 minutes. Addresses aren’t written to our web server logs. See NBN Co’s privacy policy.
Speed test
The speed test runs in your browser using Cloudflare’s open-source speed test. The test traffic goes directly between your device and Cloudflare’s network, so Cloudflare sees your IP address as part of the test. Your results aren’t sent to NET2000, and the engine’s option to send results to Cloudflare is turned off. See Cloudflare’s privacy policy.
Speed test counter
When a test finishes, your browser lets our server know so we can count completed tests. To avoid counting the same visitor twice, the server keeps a salted one-way hash of your IP address for about 3 minutes, then deletes it. We don’t store your results, just the total number of tests.
Support request form
If you use the support request form, we collect what you type: your name, phone number, and optionally another email address, your account username or service address, the best time to call and your message. It goes only to NET2000 support: our server emails it to support@net2000.com.au and also saves a copy in a private file on our server, so your request isn’t lost if email fails. We use it only to help you with your request. To stop automated spam, the form uses checks that run on this website (nothing from other sites). Our server keeps a salted one-way hash of your IP address for up to 24 hours to limit how many requests can be sent, then deletes it. Please never include passwords in the form.
Outage check links
The “Check nbn outages” link opens NBN Co’s network status page. The “Check power outages” link opens a Google search; after an NBN address check it includes your suburb, state and postcode, so Google receives these when you click it, and Google’s privacy policy applies. We don’t collect anything from these links.
Time, weather and headlines
The bar at the top of each page shows Melbourne time from your device’s clock, weather from MET Norway and headlines from The Conversation. Our server fetches the weather and headlines and passes them on, so your browser doesn’t contact MET Norway or The Conversation to show them, and no images or scripts load from their sites. If you click a headline or source link, you go to their website and their privacy policy applies.
Cookies and storage
This website doesn’t set cookies or use your browser’s storage. There’s no advertising or analytics tracking, and nothing is loaded from other sites to show the pages.
Server logs
Like most websites, our web server keeps standard access logs, which record details such as the IP address, the page requested, the date and time, and the browser type.