Critical Information Summary

A Critical Information Summary (CIS) gives you the key facts about a plan — what the service is, minimum term, pricing and other charges, and how to contact us or the Telecommunications Industry Ombudsman. Please read the CIS for your plan before you sign up, and call us on (03) 9738 0005 if you have any questions.

NBN plans

A Critical Information Summary for each of our NBN plans is available on request. Call us on (03) 9738 0005 (Mon–Fri, 9am–4pm) or email sales@net2000.com.au and we’ll send it to you.

Customer policies

• Complaint Handling Process – SummaryPDF, 221 KB
• Financial Hardship PolicyPDF, 76 KB
• Appointment of an Authorised RepresentativePDF form, 90 KB
• Privacy StatementHow we handle your personal information

Questions about any of these documents? Call (03) 9738 0005 (Mon–Fri, 9am–4pm) or email support@net2000.com.au.