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Email & hosting settings

Settings and quick fixes for NET2000 email and web hosting customers.

Need help?

Technical support: Mon–Fri, 9am–4pm. Call us, or send a support request – handy when your email isn’t working.

Call (03) 9738 0005Request support

Internet down? First check for outages

Before you call, check whether there’s an nbn or power outage in your area.

Check nbn outages (opens nbn’s website in a new tab) Check power outages (opens a Google search in a new tab)

On nbn’s page, enter your address to see any outages there. The power link opens a Google search, as each area has its own electricity distributor.

Request support

Fill in this form and we’ll get back to you during business hours (Mon–Fri, 9am–4pm). You don’t need working email – we can call you. Urgent? Call (03) 9738 0005.

Never include passwords. We’ll never ask for your password in this form.

Mobile or landline with area code, e.g. 0412 345 678 or 03 9738 0005.

If your NET2000 email isn’t working, give us another address – or leave it blank and we’ll call you.

How should we contact you?

We’re available Mon–Fri, 9am–4pm.

10 to 3,000 characters. Include any error message you see.

Webmail

You can send and receive your NET2000 email from any computer or phone with a web browser, in Australia or overseas.

  1. Go to mail.net2000.com.au (or tap Webmail at the top of this page).
  2. Log in with your username and password.
  3. Log out when you finish.

Email settings

NET2000 email uses POP3 only — IMAP is not supported. When adding your account to a mail app, choose POP (or POP3).

Account typePOP3 (IMAP not available)
Incoming mail server (POP3)mail.net2000.com.au
Incoming port995 with SSL/TLS, or 110 with no encryption
Outgoing mail server (SMTP)mail.net2000.com.au
Outgoing port587 (STARTTLS) or 465 (SSL/TLS)
Outgoing server requires authenticationYes – use the same username and password as incoming mail
UsernameYour username (as supplied by NET2000)

Type server names all in lowercase. Step-by-step guides for Outlook, iPhone & iPad and Android ↓

Set up email on your device

Pick your app below for step-by-step settings. You’ll need your username and password. Remember: NET2000 email is POP3, so always choose POP (not IMAP) when asked.

Using email on more than one device? POP downloads your mail to each device. To see the same messages on your PC and phone, turn on Leave a copy of messages on the server (Outlook), set Delete from server to Never (iPhone/iPad) or Delete email from server to Never (Android), and delete old mail from time to time so your mailbox doesn’t fill up. Want your folders and sent items in sync everywhere? See Microsoft 365 email.
Outlook for Windows new Outlook & classic Outlook

New Outlook

  1. Go to View › View settings (or File › Account info), then Accounts › Your accounts. Under Email accounts, select Add Account, enter your email address and select Continue.
  2. If Outlook can’t set it up automatically, choose Advanced setup, pick POP, turn on Show more and enter these settings:
2New Outlook – POP account
Email addressyou@net2000.com.au
Incoming (POP) server
Servermail.net2000.com.au
Port995
Encryption methodSSL/TLS
UsernameYour username (as supplied by NET2000)
Password••••••••
Outgoing (SMTP) server
SMTP usernameYour username (as supplied by NET2000)
SMTP password••••••••
SMTP servermail.net2000.com.au
Port587
Encryption methodSTARTTLS

Classic Outlook

  1. Select File › Add Account.
  2. Enter your email address, select Advanced options, tick Let me set up my account manually and select Connect. Choose POP.
  3. Enter the incoming and outgoing settings, select Next, enter your password and select Connect.
  4. If sending fails, open File › Account Settings › Account Settings, choose the account, Change › More Settings › Outgoing Server and tick the authentication options shown.
3Classic Outlook – POP Account Settings
Incoming mail
Servermail.net2000.com.au
Port995
This server requires an encrypted connection (SSL/TLS)ticked
Require logon using Secure Password Authentication (SPA)not ticked
Outgoing mail
Servermail.net2000.com.au
Port587
Encryption methodSTARTTLS
Require logon using Secure Password Authentication (SPA)not ticked
Message delivery
Leave a copy of messages on the servertickedif you use more than one device
4Classic Outlook – More Settings › Outgoing Server
My outgoing server (SMTP) requires authenticationticked
Use same settings as my incoming mail serverticked

These are illustrations of the settings screens, not actual screenshots. Menu names and layouts can vary slightly between app versions.

iPhone & iPad Mail app
  1. Go to Settings › Apps › Mail › Mail Accounts › Add Account. (On older iOS versions: Settings › Mail › Accounts › Add Account.)
  2. Enter your email address and tap Next, then Add Other Account › Mail Account (on some versions: Other › Add Mail Account). Enter your name, email address, password and a description, and tap Next.
  3. Choose POP at the top, fill in the Incoming Mail Server and Outgoing Mail Server, tap Next, then Save.
  4. To check the ports, go back to Mail Accounts, tap the account, then Advanced for incoming, and SMTP › the primary server for outgoing.
2iPhone – New Account
POP
Incoming Mail Server
Host Namemail.net2000.com.au
User NameYour username (as supplied by NET2000)
Password••••••••
Outgoing Mail Server
Host Namemail.net2000.com.au
User NameYour username (as supplied by NET2000)
Password••••••••
3iPhone – Account › Advanced
Incoming Settings
Use SSLon
AuthenticationPassword
Delete from serverNeverif you use more than one device
Server Port995
4iPhone – Outgoing Mail Server (SMTP)
Host Namemail.net2000.com.au
User NameYour username (as supplied by NET2000)
Password••••••••
Use SSLon
AuthenticationPassword
Server Port587

These are illustrations of the settings screens, not actual screenshots. Menu names and layouts can vary slightly between app versions.

Android Gmail app & Samsung Email

Gmail app

  1. Open the Gmail app, tap your profile picture at the top right, then Add another account › Other.
  2. Enter your full email address and tap Next. Choose Personal (POP3), enter your password and tap Next.
  3. Enter the incoming server settings, tap Next, then the outgoing server settings, and tap Next to finish.

Google’s current help only describes Personal (IMAP). If your Gmail app doesn’t offer Personal (POP3), use Samsung Email (below) or another mail app that supports POP3, or Webmail.

2Android – Incoming server settings
UsernameYour username (as supplied by NET2000)
Password••••••••
Servermail.net2000.com.au
Port995
Security typeSSL/TLS
Delete email from serverNeverif you use more than one device
3Android – Outgoing server settings
Require sign-inon
UsernameYour username (as supplied by NET2000)
Password••••••••
SMTP servermail.net2000.com.au
Port587
Security typeSTARTTLS

Samsung Email

Open the Email app and choose Other (or Settings › Add account). Enter your email address and password, tap Manual setup, choose POP3 account, enter the same incoming and outgoing settings as above (turn on authentication for sending) and tap Sign in.

These are illustrations of the settings screens, not actual screenshots. Menu names and layouts can vary slightly between app versions.

Microsoft 365 email

Want your inbox, folders and sent items to look the same on every device? We can set up a Microsoft 365 mailbox for your existing @net2000.com.au address, or move email for your whole domain — including business customers with their own domain, such as yourbusiness.com.au. Find out more, or call (03) 9738 0005 to enquire.

Web hosting (cPanel)

All NET2000 web hosting is on cPanel. Log in to cPanel to manage your website, files and email accounts.

Don’t have your cPanel login details? Call us on (03) 9738 0005.

Name servers (domain hosting)

To host your domain with NET2000, your domain name needs to be redelegated to our name servers. The transfer can take up to 48 hours to complete.

Primaryinfosys.net2000.com.au  203.26.98.3
Secondaryemerald.net2000.com.au  203.26.98.10

Common email problems

It keeps asking me for my password
  • Make sure you type the incoming mail server name correctly. It should be mail.net2000.com.au all in lowercase.
  • Check the username or account name you typed — make sure there’s no spelling mistake.
  • Your mailbox may be full. Call us and we can clear it for you.
  • Your antivirus program may have changed your incoming mail server to 127.0.0.1 or localhost. Change it back to mail.net2000.com.au.
  • Your antivirus program may have changed the account name to username#mail.net2000.com.au. Change it back to just your username.
  • You may have a very large email, or the mail server may be busy — try again later.
I can receive email but can’t send
  • Your outgoing mail server may not be set to mail.net2000.com.au.
  • There may be an email in your Outbox with an incorrect email address (a spelling mistake, or an address that doesn’t exist). Try removing the messages in the Outbox.
  • Check your email settings. Your email address is your_username@net2000.com.au — if it is mistyped, the outgoing mail server won’t recognise it and your emails will not be sent.
My email comes down very slowly
  • You have very large emails, or a lot of emails are being downloaded.
  • Something else is downloading or uploading in the background.
  • The mail server may be busy.
  • You may have a virus on your computer that sends out emails or data in the background.
I can’t open Webmail
  • Update your browser to a current version.
  • Check the clock on your device — make sure the date and time are correct.
  • Clear your browser’s cache and cookies, then try again.